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Service Desk Technician $18/hr

Kansas City, MO

Posted: 04/21/2023 Employment Type: Contract Job Number: BM2780537420

Job Description

Do you enjoy providing a great customer experience? Do you have an IT background? Do you enjoy helping customers in troubleshooting and resolving problems?  We have an immediate need for a Service Desk Technician to help a client with an ongoing project.  Job Responsibilities:
  • Provide Tier 1 service desk support through tickets, chat, email, and/or phone.
  • Process new user account request and account password administration.
  • Monitor customer problems to ensure the satisfactory service/resolution is being provided. 
  • Processes requests for Installations, Moves, Adds, and Changes.
  • Understand the user’s expectations and provide IT support to resolve the customer issue.
Job Requirements:
  • Must already have or be able to obtain and maintain a Public Trust Security Clearance with the Department of Justice.
  • High School Diploma or equivalent with 3+ years of applicable work experience.
  • 2-3 years of prior Service Desk experience.
  • Strong verbal and communication skills.
  • Must be able to multitask and adapt to changing work requirements. 
  • Experience with active directory and identify management systems, fulfilling user account request and troubleshooting, mobile phone activations and providing hardware/software.
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About Kansas City, MO

Ready to take the next step in your career? Explore exciting job opportunities in the vibrant city of Kansas City, Missouri, where endless growth possibilities await! Known for its thriving arts scene, including the Nelson-Atkins Museum of Art and the Kauffman Center for the Performing Arts, along with its iconic BBQ cuisine, such as Gates BBQ and Joe's Kansas City, this area offers a unique blend of culture and charm. Cheer on the Kansas City Chiefs or Kansas City Royals at Arrowhead Stadium or Kauffman Stadium, or enjoy outdoor activities at the beautiful Loose Park or along the scenic Missouri River. Discover why Kansas City, MO is the perfect place to advance your career and experience a rich and dynamic lifestyle.