Service Desk Technician $18/hr

Kansas City, MO

Posted: 04/21/2023 Employment Type: Contract Job Number: BM2780537420

Job Description

Do you enjoy providing a great customer experience? Do you have an IT background? Do you enjoy helping customers in troubleshooting and resolving problems?  We have an immediate need for a Service Desk Technician to help a client with an ongoing project.  Job Responsibilities:
  • Provide Tier 1 service desk support through tickets, chat, email, and/or phone.
  • Process new user account request and account password administration.
  • Monitor customer problems to ensure the satisfactory service/resolution is being provided. 
  • Processes requests for Installations, Moves, Adds, and Changes.
  • Understand the user’s expectations and provide IT support to resolve the customer issue.
Job Requirements:
  • Must already have or be able to obtain and maintain a Public Trust Security Clearance with the Department of Justice.
  • High School Diploma or equivalent with 3+ years of applicable work experience.
  • 2-3 years of prior Service Desk experience.
  • Strong verbal and communication skills.
  • Must be able to multitask and adapt to changing work requirements. 
  • Experience with active directory and identify management systems, fulfilling user account request and troubleshooting, mobile phone activations and providing hardware/software.
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