Help Desk Technician

Albany, NY 12211

Posted: 03/08/2023 Employment Type: Contract Job Number: BM84117833

Job Description

Do you enjoy providing a great customer experience? Do you have experience in basic IT support? Are you located in Albany, NY and able to go onsite? We have an immediate need for a Help Desk Technician to help a client with an ongoing project.   Job Responsibilities: 
  • Answer incoming calls from customers & assist in answering their questions.
  • Enter information into computer applications & track helpdesk calls, networking, and system problems.
  • Troubleshoot for Windows 10 and some legacy Windows 7 including running in-depth diagnostics.
  • Identify, research, and troubleshoot technical problems. 
  • Knowledge of hardware support of PCs/Laptop and installing replacement hardware or upgrading hardware.
  • Knowledge of Hardware/Software equipment such as scanners, copiers, printers, monitors and other peripherals.
 Job Requirements: 
  • Must be able to commute and go onsite in Albany, NY 
  • High school diploma or GED
  • Understanding of computers and familiar with helpdesk protocols.
  • Knowledge of systems software and hardware.
  • Ability to install and deploy Windows based computers.
  • Knowledge of Internet explorer, Microsoft Office products including Word, Excel, Access and PowerPoint. 
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