Customer Service Representative

Tampa, FL 33602

Posted: 10/09/2023 Employment Type: Contract Job Number: AA5008731220

Job Description

Job description
Do you have customer service and inbound call experience? Are you able to go onsite in Tampa, FL? This position will be responsible for taking incoming calls from Veterans and their families to provide assistance with their benefits.


· Maintain a current understanding of all procedures in order to provide well-informed responses to incoming inquiries

· Maintain strict privacy and confidentiality

· Continually look for and suggest process improvements

· Utilize databases and written materials to look up and provide information to telephone inquiries

· Maintain appropriate documentation of phone inquiries


· 6+ months of customer service call center experience required

· Excellent oral and written communication skills

· Computer proficient, including Microsoft Office applications

· Ability to effectively work within established deadlines

· Proven ability to work in a team environment

· High School Diploma or GED
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