Customer Service Representative

DesMoines, IA

Posted: 09/25/2023 Employment Type: Contract Job Number: BM721471720

Job Description

Do you have excellent customer service experience? Do you have Data Entry experience? Are you located in Des Moines, IA and able to go onsite for training? Are you looking for a remote role? You may be a fit with one of our clients!   
Job Responsibilities:
  • Managing inbound and outbound calls
  • Maintain appropriate documentation of phone inquiries
  • Continually look for and suggest process improvements
  • Utilize databases and written materials to look up and provide information to telephone inquiries
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
Job Requirements:
  • High school Diploma and 1+ years in call center or customer service experience  
  • Ability to work independently, with or without immediate supervision
  • Data Entry experience 
  • Strong critical thinking, organizational and time management skills
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