Do you have customer service and inbound call experience? Looking to work from home during COVID? If so, we'd love to to speak with you! We are hiring for a training class starting in early February.
JOB RESPONSIBILITIES:
· Maintain a current understanding of all procedures in order to provide well-informed responses to incoming inquiries
· Maintain strict privacy and confidentiality
· Deliver an excellent customer service experience
· Utilize databases and written materials to look up and provide information to telephone inquiries
· Maintain appropriate documentation of phone inquiries
REQUIREMENTS:
· 6+ months of customer service call center experience required
· Excellent oral and written communication skills
· Computer proficient, including Microsoft Office applications
· Ability to effectively work within established deadlines
· Ability to obtain a government security clearance
· High School Diploma or GED