Contact Center Representative

Tampa, FL

Posted: 07/12/2024 Employment Type: Contract Job Number: BM60908872

Job Description

Position Title: Contact Center Representative (Temp to Hire)Position Summary: Join our team as a Contact Center Representative where you will play a crucial role in providing counseling, crisis intervention, and referral services to clients seeking health and human services. Your compassionate approach will ensure clients receive the support and resources they need while advocating on their behalf.
Payrate: $20/hr Onsite training in Clearwater, FL for 3 weeks then will transition too fully remote!*Must live within a 60 mile radius of Clearwater, FL*
Job Responsibilities:
  • Client Support: Answer incoming calls to assess client needs and provide intake, assessment, and referral services promptly and effectively.
  • Counseling and Crisis Intervention: Offer supportive counseling and crisis intervention services to clients in distress, ensuring they receive immediate support.
  • Advocacy: Advocate for clients by collaborating with external agencies to secure necessary services and support.
  • Resource Referral: Guide clients by referring them to various services including childcare, financial assistance, healthcare, mental health counseling, legal aid, housing, and more.
  • Database Management: Utilize DATABASE PLATFORM Network to input, access, and retrieve client information accurately.
  • Quality Assurance: Contribute to the quality review of Call Center Operations to maintain high standards of service delivery.
  • Team Collaboration: Actively participate in team efforts to achieve departmental and company objectives.
  • Compliance: Adhere to all organizational policies, practices, and procedures to ensure consistent service delivery and compliance.

Job Qualifications:
  • Communication Skills: Excellent verbal communication skills and ability to effectively interact with diverse clients and stakeholders.
  • Customer Service: Strong customer service orientation with the ability to handle inquiries and complaints professionally.
  • Problem-Solving: Ability to analyze and solve problems, handling multiple tasks efficiently in a fast-paced environment.
  • Technical Skills: Proficient in data entry, email, recordkeeping, database management, word processing, and spreadsheets.
  • Education: Associate’s Degree required; Bachelor’s Degree preferred. Equivalent combination of education and experience will be considered.
  • Certifications: AIRS I & R, CIRCS-A on Aging Certification preferred; must acquire certification within two years of employment.
  • Experience: Six months to one year of related experience in counseling, social services, or customer service preferred.

Join Our Team: Make a difference in the lives of others by joining our dedicated team of professionals. Apply today and help us provide essential support and resources to those in need within our community.
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Discover exciting job opportunities in the vibrant Tampa, Florida area! Nestled along the stunning Gulf Coast, Tampa offers job seekers a perfect blend of career growth and leisure, with its beautiful beaches, thriving cultural scene, and endless entertainment options. From exploring the iconic Tampa Riverwalk to catching a show at the Straz Center for the Performing Arts, or cheering on the beloved Tampa Bay Buccaneers at Raymond James Stadium, this region has something for everyone. Embrace the sunshine state lifestyle, savor the delicious Cuban sandwiches, and explore local treasures like the Salvador Dali Museum in nearby St. Petersburg. Join us in Tampa Bay and unlock a world of possibilities for your career!