Are you skilled in providing excellent customer service to consumers? Do you have experience with inbound and outbound calls in a fast-paced environment? If so, you might be a great fit for this role! We are seeking Client Service Representatives to support the New York Medicaid Choice project. Position is currently remote, must be located near Uniondale, NY.
Pay Rate: $18.25/hr
-Answer inbound calls and conduct outreach to assist members with accessing their healthcare services-Provide education to individuals regarding their policy and perform enrollment or policy transfers as needed-Assist members with the enrollment/disenrollment process, reviewing forms for accuracy and completeness-Learn and apply New York Medicaid Choice program knowledge when assisting individuals-Multi-task within various computer programs to maintain up-to-date records and submit daily reports
Job Requirements:-High school diploma or equivalent required-Excellent written and oral communication skills-Preferred bilingual in both English and Spanish-Computer proficient in Microsoft programs including Excel, Power Point, and Word-Customer service experience and/or experience working with the public-Excellent organizational skills with ability to perform comfortably in a fast-paced work environment