Salem Solutionshttp://salemsolutions.wpengine.com/wp-content/uploads/2019/05/logo-2x-b.pnghttps://www.salemsolutions.comhttps://www.salemsolutions.comtrue
Do you enjoy providing a great customer experience? Do you have an IT background? Do you enjoy helping customers in troubleshooting and resolving problems? We have an immediate need for a Service Desk Technician in a remote setting to help a client with an ongoing project. Job Responsibilities:
Provide Tier 1 service desk support through tickets, chat, email, and/or phone.
Process new user account request and account password administration.
Monitor customer problems to ensure the satisfactory service/resolution is being provided.
Processes requests for Installations, Moves, Adds, and Changes.
Understand the user’s expectations and provide IT support to resolve the customer issue.
Job Requirements:
Must already have or be able to obtain and maintain a Public Trust Security Clearance.
High School Diploma or equivalent with 3+ years of applicable work experience.
6 months or more of prior Service Desk experience.
Strong verbal and communication skills.
Must be able to multitask and adapt to changing work requirements.
Experience with active directory and identify management systems, fulfilling user account request and troubleshooting, mobile phone activations and providing hardware/software.