Service Desk Technician

Clinton, MS

Posted: 04/21/2023 Employment Type: Contract Job Number: BM353379330

Job Description

Do you enjoy providing a great customer experience? Do you have an IT background? Do you enjoy helping customers in troubleshooting and resolving problems? We have an immediate need for a Service Desk Technician to help a client with an ongoing project.  Job Responsibilities:
  • Provide Tier 1 service desk support through tickets, chat, email, and/or phone.
  • Process new user account request and account password administration.
  • Monitor customer problems to ensure the satisfactory service/resolution is being provided. 
  • Processes requests for Installations, Moves, Adds, and Changes.
  • Understand the user’s expectations and provide IT support to resolve the customer issue.
Job Requirements:
  • Must already have or be able to obtain and maintain a Public Trust Security Clearance with the Department of Justice.
  • High School Diploma or equivalent with 3+ years of applicable work experience.
  • 2-3 years of prior Service Desk experience.
  • Strong verbal and communication skills.
  • Must be able to multitask and adapt to changing work requirements. 
  • Experience with active directory and identify management systems, fulfilling user account request and troubleshooting, mobile phone activations and providing hardware/software.
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About Clinton, MS

Ready to explore exciting job opportunities in Clinton, Mississippi? Nestled in the heart of the Magnolia State, Clinton boasts a charming blend of Southern hospitality and vibrant community spirit. This thriving city offers a wide range of career possibilities, from bustling commercial districts to scenic outdoor spaces like the Natchez Trace Parkway. With proximity to notable attractions such as the Mississippi Museum of Art, Thalia Mara Hall, and the Mississippi Braves baseball team at Trustmark Park, Clinton is a hub of cultural experiences and entertainment. Don't miss the chance to be a part of this dynamic region's growth and success. Browse our job listings today and take the next step towards an enriching career in Clinton, Mississippi!