Salem Solutionshttp://salemsolutions.wpengine.com/wp-content/uploads/2019/05/logo-2x-b.pnghttps://www.salemsolutions.comhttps://www.salemsolutions.comtrue
Do you enjoy providing a great customer experience? Do you have an IT background? Do you enjoy helping customers in troubleshooting and resolving problems? We have an immediate need for a Service Desk Technician to help a client with an ongoing project. Job Responsibilities:
Provide Tier 1 service desk support through tickets, chat, email, and/or phone.
Process new user account request and account password administration.
Monitor customer problems to ensure the satisfactory service/resolution is being provided.
Processes requests for Installations, Moves, Adds, and Changes.
Understand the user’s expectations and provide IT support to resolve the customer issue.
Job Requirements:
Must already have or be able to obtain and maintain a Public Trust Security Clearance with the Department of Justice.
High School Diploma or equivalent with 3+ years of applicable work experience.
2-3 years of prior Service Desk experience.
Strong verbal and communication skills.
Must be able to multitask and adapt to changing work requirements.
Experience with active directory and identify management systems, fulfilling user account request and troubleshooting, mobile phone activations and providing hardware/software.
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About Pharr, TX
Ready to embark on an exciting career journey in the bustling Pharr, Texas area? Discover a world of job opportunities in this vibrant region where growth and success await! With its close proximity to the stunning Santa Ana National Wildlife Refuge and the vibrant Pharr Events Center, this area offers a perfect blend of work and play. Explore the unique local cuisine, catch a show at the Pharr Community Theater, or support the RGV Vipers basketball team at the Bert Ogden Arena. Embrace the charm and warmth of this thriving community as you take the next step in your career. Browse our job listings today and start your career adventure in Pharr!
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