Service Desk Technician $18/hr

Houston, TX

Posted: 04/21/2023 Employment Type: Contract Job Number: BM6149593420

Job Description

Do you enjoy providing a great customer experience? Do you have an IT background? Do you enjoy helping customers in troubleshooting and resolving problems? We have an immediate need for a Service Desk Technician to help a client with an ongoing project.  Job Responsibilities:
  • Provide Tier 1 service desk support through tickets, chat, email, and/or phone.
  • Process new user account request and account password administration.
  • Monitor customer problems to ensure the satisfactory service/resolution is being provided. 
  • Processes requests for Installations, Moves, Adds, and Changes.
  • Understand the user’s expectations and provide IT support to resolve the customer issue.
Job Requirements:
  • Must already have or be able to obtain and maintain a Public Trust Security Clearance with the Department of Justice.
  • High School Diploma or equivalent with 3+ years of applicable work experience.
  • 2-3 years of prior Service Desk experience.
  • Strong verbal and communication skills.
  • Must be able to multitask and adapt to changing work requirements. 
  • Experience with active directory and identify management systems, fulfilling user account request and troubleshooting, mobile phone activations and providing hardware/software.
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Discover exciting job opportunities in the vibrant region around Houston, Texas! Known for its thriving economy, diverse industries, and endless growth prospects, Houston offers an enticing landscape for career-minded individuals. With world-class museums like the Museum of Fine Arts and a rich culinary scene showcasing Tex-Mex delights, BBQ joints, and food trucks serving up local flavors, Houston is a melting pot of culture and creativity. Home to the renowned Space Center Houston, the historic Astrodome, and professional sports teams like the Rockets and the Astros, this region exudes energy and excitement. Embrace the charm of this dynamic area while exploring job listings that could lead you to a fulfilling career right here in Houston!