Service Desk Technician $18/hr

El Paso, TX

Posted: 04/21/2023 Employment Type: Contract Job Number: BM9809132420

Job Description

Do you enjoy providing a great customer experience? Do you have an IT background? Do you enjoy helping customers in troubleshooting and resolving problems?  We have an immediate need for a Service Desk Technician to help a client with an ongoing project.  Job Responsibilities:
  • Provide Tier 1 service desk support through tickets, chat, email, and/or phone.
  • Process new user account request and account password administration.
  • Monitor customer problems to ensure the satisfactory service/resolution is being provided. 
  • Processes requests for Installations, Moves, Adds, and Changes.
  • Understand the user’s expectations and provide IT support to resolve the customer issue.
Job Requirements:
  • Must already have or be able to obtain and maintain a Public Trust Security Clearance with the Department of Justice.
  • High School Diploma or equivalent with 3+ years of applicable work experience.
  • 2-3 years of prior Service Desk experience.
  • Strong verbal and communication skills.
  • Must be able to multitask and adapt to changing work requirements. 
  • Experience with active directory and identify management systems, fulfilling user account request and troubleshooting, mobile phone activations and providing hardware/software.
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About El Paso, TX

Discover your next career opportunity in the vibrant city of El Paso, Texas! Nestled in the western tip of Texas, El Paso offers a unique blend of Southwestern charm, diverse cultural heritage, and stunning desert landscapes. Home to iconic landmarks like the Franklin Mountains State Park and the historic Mission Trail, this city presents endless growth prospects for job seekers. With a thriving arts scene showcased at the El Paso Museum of Art, engaging performances at the Plaza Theatre, and delectable Tex-Mex cuisine found at L&J Cafe, El Paso is a melting pot of attractions waiting to be explored. Join us in unlocking your potential and browse our job listings today to embark on a rewarding career journey in this captivating region!