Job Category: Customer Service
Job Number: 201005
Are you an experienced Customer Service Representative looking for a new opportunity with a prominent company in Tampa Bay? Do you want the chance to advance your career by joining a rapidly growing company? If you answered “ yes" to both of these questions - this is the position for you! We are seeking a Customer Service Rep to join our team! We are looking for strong individuals that enjoy working in call center environments.
- Answer high volume incoming calls from members and/or providers in a friendly, welcoming tone.
- Provide assistance regarding website registration and navigation
- Documentation of all activities in CRM application
- Written correspondence to customers that are provided by the company.
- Asking appropriate questions and listen actively to identify specify questions or issues that the customers are requesting in a timely manner
- Communicate with other departments as needed
- Achieve performance and quality standards
- High School Diploma or GED
- Ability to build rapport with clients/customers while demonstrating active listening skills, collecting relevant information, and responding to clients/customers in a compassionate manner
- 2+ year of experience in a related environment (i.E. Office, administrative, clerical, customer service, etc.) using phones and computers as the primary job tools
- Strong negotiation skills with the ability to with the ability to resolve issues in a stressful situation
- Excellent written and verbal communication skills
- Ability to prioritize and multitask with customers using company systems to resolve customer issues
- Familiarity with computer and Windows PC applications, which includes the ability to navigate and learn new and complex computer system application
Salem Solutions is by no means a “ typical” recruiting agency. Our talent is our number one asset, and we put your needs first. We are known for our commitment to excellence and our relentless pursuit of accuracy when matching talent to opportunity. At Salem Solutions, success is about people. We see our talent and our clients not just as numbers, but as people, and that people-first approach goes into every interaction and every partnership we form.