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Client Service Representative

Rochester, NY

Posted: 12/12/2022 Employment Type: Contract Job Number: MM60619101212

Job Description

Are you skilled in multi-tasking and assisting individuals through the phone? If you have experience providing excellent customer service to callers, we want to speak to you about this opportunity! We are seeking Client Service Representatives to assist callers with questions relating to their pharmacy benefits. Must be located within a commutable distance to Rochester, NY.
Pay Rate: $15.50/hr
Job Responsibilities:
  • Answer incoming calls from consumers to assist with general/basic questions related to pharmacy benefits 
  • Document and maintain inquiries using applicable software systems
  • Escalate calls or issues to the appropriate staff for resolution as needed
  • Respond to all inquiries consistent with confidentiality and privacy policies
  • Meet Quality Assurance (QA) and other key performance metrics
Job Requirements:
  • High school diploma or equivalent required
  • Excellent verbal and written communication skills
  • Must be computer proficient with the ability to multi-task while assisting consumers
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Ready to take your career to the next level? Explore job opportunities in the vibrant area surrounding Rochester, New York! Known as the 'Flower City,' Rochester offers a perfect blend of bustling urban life and serene natural beauty. From the iconic Highland Park with its Lilac Festival to the impressive collection at the Memorial Art Gallery, this region boasts a rich cultural scene. With attractions like the George Eastman Museum, the Rochester Philharmonic Orchestra, and exciting sporting events courtesy of the Rochester Red Wings and the Rochester RazorSharks, this area has something for everyone. Discover career growth and a unique quality of life in Rochester today!